Complaints Procedure

At Sotheby's International Realty UK, we are dedicated to delivering exceptional service standards to our esteemed clientele. Your feedback is invaluable, as it drives our continuous pursuit of excellence. Should our service not meet your expectations, or if you identify areas for improvement, we encourage you to share your insights with us. In instances where our service does not align with our esteemed standards, we welcome the opportunity to rectify the situation.

Should you encounter challenges that remain unresolved with the UKSIR representative assisting you, please direct your concerns to [email protected] . We assure you of an acknowledgment within three working days following the receipt of your correspondence, and a comprehensive written response will be provided within fifteen working days.

In the event that our resolution does not meet your satisfaction, you may escalate your complaint to [email protected] . Here, our management team will conduct a thorough investigation. You will receive an acknowledgment within three working days of receipt, followed by a detailed written response within fifteen working days, which will include any proposed resolution.

Should our response still not meet your expectations, you are entitled to refer your complaint to The Property Ombudsman (TPO) for an independent review within twelve months of our final response. You can contact TPO by email [email protected] , phone 01722 333 306 and post at Milford House, 43-55 Milford Street, Salisbury, SP1 2BP.